Shipping Policy

By purchasing goods and services from this site you acknowledge and agree to our Shipping Policy as set out below:

In Stock Items:
Orders placed before 11am, Monday - Thursday will be processed within the same day. Orders placed after 11am on a Friday will be processed the following Monday. This does not apply to Pre-Ordered Items.

 

Domestic Shipping:
There are two Shipping Options available for all major cities within South Africa:-

Standard Shipping: 3-5 business days
R100 for 0.1 kg - 2.0 kg
R130 for 2.0 kg - 10.0 kg

Express Shipping: 1-2 business days
R150 for 0.1 kg - 2.0 kg
R200 for 2.0 kg - 10.0 kg

Collections: Cape Winelands only!
For collections, please call 021 8630596

An email confirmation with tracking information is sent when your purchase is on its way to you.

 

International Shipping:
We offer Worldwide Shipping.
International Economy Service may vary depending on location and does not include destination Country's Customs Regulations
*Please call 021 8630596 to enquire about exact rates before placing your order

 

Deliveries:
Deliveries are made during office hours between 8:00 A.M. and 5:00 P.M., Monday through Friday. Please make sure that here is someone available to collect. Inspect all packages upon delivery. Note on the delivery receipt any visible damage or notify the driver if present at the time of delivery.

 

Pre-Order Items:
A selection of our 'Sold Out' items are available on Pre-Order. Delivery on Pre-order items can take up to 20 business days as all items are made by hand and a few by order only. The date provided on checkout is an estimated guideline only and can change depending on customs, production or shipment delays which is out of our control.

Express Shipping does not apply to Pre-Order purchases. All pre-orders expected shipment dates are approximate. If for any reason, the pre-orders become available sooner or later than the expected date, we will contact you via email. Your order will only be shipped when the item is received.

Please contact us on 021 8630596 if any of the above is unclear.

*CREDIT CARDS WILL BE CHARGED AT THE TIME OF PURCHASE.