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Shipping Policy

By purchasing goods and services from this site you acknowledge and agree to our Shipping Policy as set out below:

In Stock Items:
Orders placed before 11am, Monday – Thursday will be processed within the same day.
Orders placed after 11am will be processed the following day.
Orders placed between Friday and Sunday will be processed the following Monday.
This does not apply to Pre-Ordered Items.


Domestic Shipping:
These are the Shipping Options available for all major cities within South Africa:-

Standard Shipping: 3-5 business days
R130 for 0.1 kg – 5.0 kg

Express Shipping: 1-2 business days
R200 for 0.1 kg – 5.0 kg

Same Day Delivery: Cape Town (Winelands, Atlantic Seaboard, Northern & Southern Suburbs)
R250 for 0.1 kg – 5.0 kg
Orders must be placed before 9.30am to qualify for same day delivery.
Not applicable to Friday or weekend orders

Free Shipping: 3-5 business days
Free for 0.1 kg – 5.0 kg
To qualify for free delivery a R2000 minimum spend applies

Local Pickup – Cape Winelands only!
For collections, please call 021 8630596 to arrange suitable collection time

An email confirmation with tracking information is sent when your purchase is on its way to you.


International Shipping:
We offer Worldwide Shipping.
International Economy Service may vary depending on location and does not include destination Country’s Customs Regulations
*Please call 021 8630596 to enquire about exact rates before placing your order


Deliveries are made during office hours between 8:00 A.M. and 5:00 P.M., Monday through Friday.
Please make sure that here is someone available to collect.
Inspect all packages upon delivery. Note on the delivery receipt any visible damage or notify the driver if present at the time of delivery.


You will be responsible for paying for your initial shipping costs and return shipping costs.
All shipping costs are non-refundable.

If you’ve qualified for ‘Free Shipping’ and received a refund, the cost of return shipping (collection) will be deducted from your refund.

If you’ve qualified for ‘Free Shipping’ and requested an exchange on a product, the cost of return shipping (collection) and shipping of replacement product will be for your account. Our Free Shipping is a once off-offer



Pre-Order Items:
A selection of our ‘Sold Out’ items are available on Pre-Order.
Delivery on Pre-order items can take up to 20 business days as all items are made by hand and a few by order only.
The date provided on checkout is an estimated guideline only and can change depending on customs, production or shipment delays which is out of our control.


Express Shipping does not apply to Pre-Order purchases:
All pre-orders expected shipment dates are approximate.
If for any reason, the pre-orders become available sooner or later than the expected date, we will contact you via email.
Your order will only be shipped when the item is received.


Please contact us on 021 8630596 if any of the above is unclear.